RETURN POLICY

30 DAY MONEY BACK GUARANTEE & RETURN POLICY

 

Want to make a return?

 

30 DAY MONEY BACK GUARANTEE & RETURN POLICY

At REMIjewels.com, I want to ensure you are 100% happy with your purchase.

Our Policy Offers a Full Refund within 30 Days of your date of purchase, with buyer paying return shipping. However, since we sell one of a kind items, some specialty items are not returnable and say no returns, sold as is. Those items can not be returned for a refund, those items are sold as is. For example, all watches are excluded from returns. All watches are sold as is, untested, for parts or repair. 

 

TO REQUEST A RETURN:

  1. Please email me at Debbie@REMIjewels.com or send me a text at 1-616-566-7521 within 30 days of receipt.
  2. Include the order number
  3. I would love to know what went wrong, and how I can improve, so please include details about the reason for the return request.
  4. For Non Faulty Goods, your return should be made within 30 days of receipt.
  5. Please note, I need to receive the item safely back before any refund or replacement can be made. The item should be returned in the same condition it was received. Please also see insurance claims below.
  6. If you have received a faulty / damaged item please contact me as soon as possible after receipt of your order to arrange a refund. 
  7. Repackage the item, you can use the same shipping materials.  Return shipping costs are the responsibility of the buyer and I strongly recommend you obtain proof of posting for your records.
  8. When I receive the returned Item safely back in the same condition, I will process your refund immediately back to the account / card of original purchase.  Your financial institution may take up to 20 days to reflect your bank account / card. 

 

PLEASE NOTE:

REMIjewels may, or may not, file electronic packaging images prior to ship ensuring carrier insurance not be contested by the USPS and your reimbursement from the shipper.

Please be aware that all computer monitors / mobile devices are calibrated differently and the colors you see on the screen may not exactly match the item you receive.

Shipping Delays:
REMIjewels is not responsible for any type of shipping delays by shipping carrier including, but not limited to, Natural & Man-Made Disasters, Weather Conditions, Transportation Issues, Etc.
Insurance Claims:
You MUST retain ALL packaging material in the event the product arrives damaged. FAILURE TO RETAIN PACKAGING will result in your claim being DENIED and all damages will be at the buyer’s expense. REMIjewels is NOT responsible for your shipping claim in the event an item arrives damaged, however, REMIjewels will do our best to provide support within our ability as requested by the buyer. Also, note any Claims must be reported within 24 hours of tracking confirmation delivery.

I am not responsible for items lost or damaged in transit.
Unfortunately, there are times when a delivery fails to meet expectations due to no fault of my own
In these circumstances, I will do my best to find out what has happened and where the package has gone astray and I will keep you fully informed as the matter is being solved.

Please make sure that you’re supplying the correct shipping address in order to not have any difficulty or complication in the deliveries. REMIjewels won’t take any responsibility for the lost items in case of wrong address information caused by the client side.

PACKAGING:
We make sure that your order is neatly and safely packaged. Your order will come in a box or padded mailer with a protective backing to prevent bending along its travels.

Please read…

  • As with all vintage and gently used items, please be aware there will be some wear marks and or minor scratches.  However, the wear on the item just adds to the rich history and uniqueness of this piece. The piece you see in the above photos is the actual piece you will receive. So please carefully refer to the title & photos as they are the description.  As a picture says a thousand words and some unique and ornate pieces are hard to describe.  Some items are left in their natural state and it will say in the description, unpolished, and or uncleaned.  So, the older pieces can be in their natural patina and state.  It also helps determine the date of older pieces, and like me, others prefer the old patina look.
    • Real colors may slightly differ from one monitor to another.
    • All Descriptions and measurements are approximate.
    • Items will not be 100% free of minor defects, as they have been loved already.  The oxidation, patina, and tarnish are an expected part of vintage and used items.  Imperfections are minor unless stated in the description.
    • This is a family-owned Jewelry store and items are in our possession.  We do not believe in drop-shipping or any other form of second party suppliers, also we do not use stock photos, all pictures are taken by us and are the exact item you will receive.

    • If you have questions or need more pictures of an item, please ask and we will be happy to help.  Items being sold are antique, vintage, and collectible, and or pre-owned and will show varying degrees of age and use.  I will describe everything to the best of my ability.
    • Item will appear larger in the photo to better see details.
  • Everything in the picture other than the jewelry stated for sale is for display purposes only.
  • Refunds $ Return Policy
    • We do have a 14-day Return Policy (excludes watches)
  • Shipping Policies & Rates
    • All items ship out from Holland, MI

Testing Gold, I use an M-509GM Kee Gold Tester.

For measurements, I use a Kobalt Caliper, and for the weight, I use a Smart Weigh High Precision Milligram Jewelry Scale.

Gemstones and Diamonds testing, I use a Presidium Gem Tester, but using the gemstone tester I cannot tell the difference between synthetic and real gemstones.

Please note, that not all estate diamond products have had the stones graded in them and could possibly have flea bites or chips or cracks.

I research intensively but many times it comes down to my best guess and based on experience, but I am far from an expert on jewelry. 

Ask Us Anything. Over here.

Thanks for reaching out.